Web Maintenance Conditions

What is an update request?

An update request is a request to change the content of your site. Anything that is not design or programming can be included in an update request.

An update request is the addition or removal of pages, text, photos, videos, links, forms or documents provided by you. The update must be sent to us at one time, as in a single call, email. For example, an email requesting changes to your site can have up to 5 unique changes to the text, attachments, and requests to change things on your site, so for example you can add a new page, edit another 3 pages, and Upload a new image.

If we carry out an update and tell us that we have made a mistake or misunderstanding, the errors are immediately repaired as part of the same update. An update request cannot include requests for patches, security updates, design or programming. The design is considered to be the alteration of the “appearance” of your site in general, or to change illustrations or custom graphics that are part of the structure or design of the site, for example the change of colors of a navigation menu, the change of background of your site, etc.

The programming is different from the placement and orientation of the text and graphics on a given page. We will add new pages to your site, but requests such as adding a blog, new module to a CMS site, adding a shopping cart, etc. will be considered programming and is subject to a different quote based on the Time spent for coding.

If your site is built using a CMS (such as WordPress, Drupal, etc.), then it will be common to need security patches or functional updates applied from time to time. I offer this service to current customers for $ 30 dollars per update or patch. The full update of the version of your CMS is quoted based on our price per hour of production.

Why do I have to send my update in a single communication?

Once we receive your update, it is entered into our system and assigned to one of our engineers. If we have another update from you 20 minutes later, the work has already been assigned and started to make it difficult to reverse and / or compare the two update requests to see if they are in conflict with each other, which makes The update process is complicated and takes too much time. Therefore, we will consider the second email as a second update.

If we carry out an update and tell us that we have made a mistake or misunderstanding, the errors are immediately repaired as part of the same update.